Responsible Play & Support
We want your experience on Ticket Hive to stay fun. These organisations offer free, confidential support — open to everyone, 24/7 where applicable. You don't need to be in crisis to contact them.
▍1. Warning signs of harmful play#
If any of these ring true, we strongly recommend taking a pause and talking to one of the organisations listed below.
- You're spending more than you can comfortably afford.
- You're chasing losses — entering more competitions to "win back" what you've spent.
- You're hiding your play from friends or family.
- You're playing to escape personal, professional or financial problems.
- You're playing at unusual hours (late at night, during work) and finding it hard to stop.
- You're feeling anxious, guilty or distressed about your play.
▍2. Free, confidential support (UK)#
- BeGambleAware — National Gambling Treatment Service. Phone, web chat, online self-help. www.begambleaware.org
- Citizens Advice — Free, independent advice on debt, consumer rights, benefits. www.citizensadvice.org.uk
- National Debtline — Free, independent debt advice. www.nationaldebtline.org
- Money Advice Trust — Free advice on money problems. www.moneyadvicetrust.org
- Samaritans — Confidential emotional support, any time. Phone 116 123. www.samaritans.org
- Mind — Mental-health information and signposting. www.mind.org.uk
▍3. Self-help tools on Ticket Hive#
You can find self-help tools on the Account pages.
- Pause — temporarily suspend entry rights for a week up to 12 months.
- Monthly spend limit — set a hard cap (including £0 to freeze new entries) and we'll block new entries that take you over it.
- Account closure — close your account permanently. This forfeits any Website Credit.
▍4. Concerns about someone else#
If you're worried about someone else's play, the strongest predictor of recovery is a non-judgemental conversation. Citizens Advice and BeGambleAware can advise how to start that conversation.
▍5. Reporting concerns about us#
If you think we've fallen short of the Voluntary Code of Good Practice, please raise it with our support team. We treat every complaint seriously and reply within five working days.