Terms and Conditions (v13, effective 14 July 2026)
▍1. Introduction#
These Terms and Conditions (the "Terms") govern your use of the Ticket Hive website and your entry into any Prize Competition operated by the Promoter. By using the website, registering an account, or entering a Competition, you agree to be bound by these Terms and our Privacy Policy. Previous versions remain available on request for transparency.
▍2. About the Promoter#
Ticket Hive LTD (trading as "Ticket Hive Competitions"), registered in England and Wales under company number 17295419, registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA ("the Promoter", "we", "us", "our").
▍3. Definitions#
▍4. Eligibility#
You must be 18 or over and a UK resident to enter. Entries will be cancelled if you are later found to be under 18 at the time of entry. We may refuse or disqualify entries we believe to be fraudulent, automated, or syndicate-driven. Entrants must not create multiple accounts. If we reasonably believe that an entrant has created multiple accounts to bypass ticket limits, we reserve the right to close all associated accounts, cancel all associated entries without refund, and withhold any prizes won. Directors, employees, and immediate family members of Ticket Hive LTD are strictly prohibited from entering any paid or free Competitions on this website. Any entries made by prohibited persons will be voided.
▍5. Free postal entry#
Every Competition offers a free postal entry route. Entries must be sent on an unenclosed postcard via First or Second Class post to Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. The postcard must clearly state the Competition Name, your Full Name, Account Email, and Phone Number. Free postal entries have identical odds to paid entries and must arrive before the closing date. Full details are available at free postal entry terms
▍6. Ticket limits per Competition#
▍6.1 Maximum tickets per Competition#
Each Competition has a fixed maximum number of entries (the "total tickets" displayed on the Competition page). Once that maximum is reached, no further entries can be made and the Competition is closed to further entry.
▍6.2 Maximum tickets per person (per Competition)#
The Promoter may set a per-person cap on the number of entries a single individual may hold in a given Competition. Where set, the cap is displayed on the Competition page and enforced at checkout. A cap of zero means no paid entries can be made by that person; postal entries remain available up to the per-Competition maximum.
▍6.3 No minimum for the prize#
There is no minimum number of entries required for the prize to be awarded. The prize is awarded outright whenever the Competition is fully entered (100% of tickets entered). Where the Competition is not fully entered by the closing date, the winner receives the cash alternative under §9.
▍6.4 Internal profit target#
The Promoter uses an internal "min tickets for profit target" figure when setting up each Competition. That figure is a private business planning tool and is not used to decide whether the prize or the cash alternative is awarded.
▍7. Draws#
Draws are held on the closing date of each Competition, typically within 24 hours of the closing time. The draw is performed by a verifiably random computer process producing auditable results. The server seed hash is published before the draw; the seed itself is revealed after.
▍8. Cash alternative & prize award#
▍8.1 Fully entered#
If the Competition is fully entered by the closing date (100% of tickets entered), the prize is awarded.
▍8.2 Not fully entered#
If the Competition has not been fully entered by the closing date, the winner (selected via the exact same random draw process) receives a 'reasonable equivalent' cash prize equal to 75% of the total entry revenue generated for that specific Competition. The remaining 25% covers administration, payment processing and marketing.
▍8.3 Free competitions#
A Free Competition (admin set the ticket price to £0) always awards the prize. There is no cash alternative and no Website Credit option for free competitions.
▍8.4 Draw never cancelled#
We never cancel a draw or change a draw date due to low ticket entries. We never reduce a prize value due to low ticket entries.
▍8.5 Optional cash alt on fully-entered comps#
Where the Competition has been fully entered, the Promoter may, at its absolute discretion, offer the winner a cash alternative instead of the physical prize. The valuation of that alternative is at the Promoter's sole discretion.
▍8.6 Third-party prizes and warranties#
Physical prizes are sourced and purchased from third-party retailers or manufacturers. The Promoter does not manufacture the prizes and, to the fullest extent permitted by English law, accepts no liability for any faults, defects, damages, or injuries (including fires or property damage) caused by the use of the prize. Any warranty claims, faults, or issues must be taken up directly with the third-party manufacturer or retailer.
▍8.7 Winner Notification and Claim Deadline#
Winners will be notified using the email address or telephone number provided on their account. It is the entrant's responsibility to ensure these details are accurate. A winner must respond to our notification and complete any required verification within 21 days. If a winner fails to respond within 21 days, fails verification, or cannot accept the prize, the Promoter reserves the right to withdraw the prize and select an alternative winner via the exact same random draw process.
▍8.8 Verification#
Before awarding any prize or cash alternative, the Promoter reserves the right to require the winner to provide valid proof of identity, age (18+), UK residency, and ownership of the payment method or bank account used. Prizes will be withheld until satisfactory verification is complete. Cash prizes will only be paid into a UK bank account in the verified winner's own name.
▍9. Website Credit#
▍9.1 When credit is issued#
If the cash alternative under §9.2 is less than £20, the amount is credited to the winner's Website Credit account instead of being paid in cash.
▍9.2 Five forced rules#
The credit:
- has no cash value;
- can only be redeemed against future Competitions on the website;
- cannot be transferred to any other person or account;
- cannot be withdrawn or exchanged for cash; and
- may be removed by the Promoter in the event of suspected fraud, chargebacks, breach of these Terms, or account abuse.
▍9.3 No expiry while the account is active#
Website Credit does not expire while the winning player's account remains active.
▍9.4 Forfeiture on closure#
If the winning player closes their account, the balance of Website Credit on that account is forfeited and the closing endpoint writes a single negative ledger entry to zero the balance.
▍9.5 Ledger#
The Website Credit balance is computed from an append-only ledger. Every grant, redemption, removal, or forfeiture creates its own ledger row with a timestamp and reason. Historical changes are preserved.
▍9.6 Display#
The balance and last fifty ledger entries are visible to the player on the Account page.
▍10. Account pause, suspension & closure#
▍10.1 Pause#
A player may pause their account for a week up to twelve months. While paused, the player cannot enter new Competitions and receives no marketing.
▍10.2 Suspension#
The Promoter may suspend an account for at least six months where, in the Promoter's sole discretion, suspension is warranted. While suspended, the player cannot enter and receives no marketing.
▍10.3 Closure#
A player may close their account permanently. Closure deletes marketing opt-ins and personal data where the law allows; financial records are retained for seven years per UK tax rules. Any Website Credit on the account is forfeited on closure.
▍10.4 Chargebacks#
If you raise an unjustified chargeback or payment dispute with your bank, we reserve the right to immediately suspend your account, cancel any pending entries connected to the disputed payment, and withhold any prizes won. We may also recover reasonable costs and payment-provider charges incurred as a result of an unjustified chargeback.
▍11. Player-set spend limits#
A player may set their own monthly spend cap on the Account page. The cap can be lowered or raised at any time. A cap of £0 freezes new entries. The default cap for new signups is £250/month.
▍12. UK Voluntary Code of Good Practice#
We adopt and publish the measures set out in the UK Voluntary Code of Good Practice for Prize Draw Operators. The full list of measures is published on our website.
▍13. Limitation of liability#
To the extent permitted by English law, the Promoter, its directors, and its employees are not responsible for website outages, technical failures, hardware or software malfunctions, payment-gateway declines, bank errors, or lost entries. We accept no responsibility for postal entries that are lost, delayed, damaged, misdirected, illegible, or arrive after the draw closing date, whether due to Royal Mail or any other postal service provider. Proof of posting will not be accepted as proof of delivery or entry. Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
▍14. Data protection & privacy#
▍14.1 Legislation#
. Data is processed in accordance with UK Data Protection Legislation (UK GDPR and the Data Protection Act 2018). The lawful bases are contractual necessity and legitimate interest. Marketing is opt-in only. Players can request deletion of personal data subject to legal record-keeping requirements.
▍14.2 Winner' Personal Data#
If you are selected as a winner, you may be required to provide specific documents to establish your identity for due diligence purposes in line with AML regulations. Your personal data may be shared with our payment service provider, to facilitate the prize payment and comply with applicable regulatory requirements, including anti-money laundering (AML) obligations. You may also refuse to present your personal information, but by doing so, you will prevent the prize being transferred to you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
▍15. Third-Party Platforms.#
▍15.1 Platform promotion#
Competitions may be promoted on third-party platforms such as Facebook, Instagram, TikTok, or X (formerly Twitter).
▍15.2 No affiliation and release#
Unless expressly stated otherwise, our Competitions are in no way sponsored, endorsed, administered by, or associated with these third-party platforms. By entering, you agree to release these platforms from any liability connected to the Competition.
▍16. Instant Win Prizes#
▍16.1 Availability#
The Promoter may offer instant-win prizes on selected Competitions. Where available, details of the instant-win prizes and the specific winning ticket numbers will be clearly stated on the relevant Competition page before entry.
▍16.2 Multi-Draw Odds#
A valid entry into a Competition with instant wins gives the entrant a chance to win an instant prize, while still keeping their ticket number in the pool for the final main prize draw.
▍16.3 System Records#
Instant-win claims are verified against the Promoter’s database ledger. In the event of a technical glitch, display error, or checkout malfunction where the on-screen graphics show an incorrect "instant win" message, the official record held in the backend database system will determine the final result.
▍16.4 Payment Disputes#
If an entry associated with an instant-win prize is later found to be tied to a failed payment, reversed transaction, or chargeback, the instant-win prize will be entirely forfeited.
▍17. General#
▍17.1 Complaints#
Our complaints process is documented at `/contact`. Disputes unresolved after internal review may be raised with an alternative dispute resolution provider.
▍17.2 Changes to these Terms#
The Promoter may update these Terms to reflect changes in UK law, regulatory codes of practice, or operational business changes. Updated Terms are posted to the website; consent logs retain the version in force at the time of agreement.
▍17.3 Governing law#
These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.