Last Updated: 15/02/2026
Website: tickethive.uk
Company Name: Ticket Hive Competitions
Registered Address: [Your Company Address]
Email: support@tickethive.uk
1. Introduction
Ticket Hive Competitions (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to this policy.
2. The Personal Data We Collect
Information You Provide
- Full Name
- Postal Address
- Telephone Number
- Email Address
- Account login details
- Forum posts and other user-generated content
Transaction Information
Payments made on our website are processed securely by third-party payment providers, including Stripe and PayPal.
We do not store full credit or debit card details. Payment data is collected and processed directly by the payment provider in accordance with their respective privacy policies.
We may retain transaction confirmations, partial payment identifiers, and order history for accounting, fraud prevention, and legal purposes.
Automatically Collected Data
- IP address
- Browser type
- Device information
- Website usage data
We use internal analytics tools to monitor product performance and improve our services.
3. How We Use Your Data
- To create and manage your account
- To process and fulfil orders
- To provide customer support
- To administer forum access
- To improve our products and services
- To comply with legal and accounting obligations
- To prevent fraud and misuse of our services
We do not currently send marketing emails.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contract – To fulfil orders and manage your account
- Legal obligation – For tax and accounting compliance
- Legitimate interests – To improve services, monitor performance, and prevent fraud
5. User-Generated Content
If you post content on our website:
- Your posts may be publicly visible
- Other users may view and interact with your content
- We are not responsible for how other users use publicly shared information
You should avoid posting sensitive personal information.
We reserve the right to moderate or remove content that violates our terms.
6. Sharing Your Data
We do not sell your personal data.
We may share your data with:
- Payment processing providers, including Stripe and PayPal
- Website hosting providers
- IT and analytics service providers
- Professional advisers (accountants, legal advisers)
- Law enforcement or regulatory bodies where required
Stripe and PayPal act as independent data controllers for payment processing and handle your personal data in accordance with their own privacy policies.
All third parties are required to implement appropriate security measures to protect your data.
7. International Transfers
Some of our service providers, including Stripe and PayPal, may process personal data outside the United Kingdom.
Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as adequacy regulations or approved contractual clauses.
8. Data Retention
We retain personal data only as long as necessary to:
- Maintain your account
- Fulfil orders
- Meet legal and tax obligations
- Resolve disputes
Financial and transaction records may be retained for up to 6 years to comply with UK legal and tax requirements.
Forum posts may remain visible unless deleted in accordance with our policies.
9. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Restrict processing
- Object to processing
- Request data portability
- Lodge a complaint with the UK supervisory authority
You can exercise your rights by contacting: [privacy@yourdomain.co.uk]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
10. Data Security
We implement appropriate technical and organisational security measures to protect your data. However, no online system is completely secure.
11. Cookies
We use cookies and similar technologies to:
- Maintain login sessions
- Improve website functionality
- Analyse product performance
You can control cookies via your browser settings.
12. Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
[Your Company Name]
[Company Address]
Email: [privacy@yourdomain.co.uk]